Desktop Support Engineer

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Desktop Support Engineer
The candidate will be troubleshooting and analyzing hardware and software technical tickets and requests. Supporting user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs. Addressing user requests and following up to ensure timely and satisfactory resolution. Provisioning, configuring, delivering, and setting up equipment, ensuring proper functionality and connectivity of all devices, and participating in equipment moves and changes. Participating in asset management and control activities. Working in concert with internal IT teams to ensure the highest level of service delivery to user community. Should have 3+ years supporting Windows desktop/server operating systems and technologies including Active Directory, DNS and DHCP and group policies. Experience with endpoint management software platforms, desktop provisioning technologies and PXE is needed. Proficiency with Windows printing and scanning operations, including installation and support of network and home office devices are needed. Proficiency with mobile devices, including enterprise software activation, troubleshooting and support is needed.

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