Intake Specialist Call Center

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Intake Specialist | Call Center
The candidate will report for the scheduled shift on time, with the phone on and ready to answer calls. Respect the client's dignity and confidentiality. Maintain a neat work area. Data entry/ typing information into a computer and multiple databases. Process paperwork for new clients efficiently and in accordance with protocols. Obtain pertinent information from new clients by asking them to complete interviews courteously and professionally. Answer and screen inquiry calls and emails from prospective clients. Collect data to help with admission. Ensure that all intake forms are properly signed and filled out. Communicate with other team members constructively in order to reduce conflict and enhance the resolution of issues. Follow protocol set forth in department memos, both verbally and written. Follow standards set forth by the Florida Bar Association. Should preferably have 2+ years of previous customer service, sales or hospitality experience. Should have the ability to empathize with clients. Should have the ability to communicate in English both verbally and in writing.

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