Program Manager - Quality Control

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Program Manager - Quality Control
The candidate supervises and manages assigned quality control staff including Quality Control Officers and Temporary Workers/Interns. Builds, develops, mentors and provides coaching to direct reports to develop skills and behaviors to enhance performance. Sets staff goals and objectives, reviews staff semi-annually and annually against individual plans. Develops and implements training and succession plans for the team. Ensures that incentives project certification requests are thoroughly and objectively evaluated in accordance with the program Act, Regulations and Policy, and are conducted within required deadlines. Leads the Quality Control portion of the Overall Review Committee Meetings which include the firm's Senior leaders, Managers, and Officers to evaluate the approval or declination of project certification requests.
Oversees the Quality Control portion of the verification of eligibility requirements including employment calculation of the tax credits for overall and annual certifications in accordance with the program Act, Regulations, and Policy. Ensures that eligible certifications submitted to the Division of Taxation for the issuance of overall and annual tax credit/grant payments are done correctly. Leads the Quality Control portion of the evaluation of incentive project modifications, extension requests, and problem resolutions in a timely manner, working with other the firm's departments as needed including approvals as appropriate per the firm's Delegated Authority policies. Meets with customers and guides staff to manage customer relationships and advance the economic development goals of the Authority, while maintaining fiduciary responsibility for public funds. Oversees the Quality Control portion of incentive agreement defaults and ensures proper remedies are applied, collaborating with management and other the firm's departments as needed. Ensures compliance with Quality Control policies and procedures. Makes recommendations to improve efficiencies and compliance efforts and facilitates implementation. Ensures incentives files, compliance documentation and CRM reports for assigned staff are complete, current and accurate. Ensures team’s practices and processes follow the firm's department policies and guidelines and are consistently applied. Builds, develops, mentors and coaches direct reports to develop skills and behaviors to enhance performance. Sets staff goals and objectives, reviews staff semi-annually and annually against individual plans. Develops and implements training and succession plans for the team. Oversees the collection of project data to track the amount of savings to the State provided by the Quality Control team’s review processes. Promotes teamwork and communication to encourage an interactive, cooperative, collaborative and customer focused work environment among department, the firm's staff, and external customers. Must complete annual and semi-annual self-assessment as required. Performs other duties or special projects, as assigned. Ability to effectively manage staff in a manner consistent with the firm's leadership profile. Ability to understand and apply NJ statutory and the firm's policy guidelines to effectively interpret Incentive Agreements. Must possess high-level analytical skills and excellent problem-solving skills. Energetic, flexible, collaborative and proactive; a leader who can positively and productively impact both strategic and tactical initiatives. Exceptional written, oral, interpersonal and presentation skills and the ability to effectively interface with a broad range of audiences including, senior management, the firm's Board of Directors, staff, government officials, business and industry partners as well as individual recipients. Adapts to changes in the work environment and manages competing demands. Initiates procedures, guidelines and programs; prioritizes and develops realistic action plans. Ability to identify the need for procedural changes and propose reasonable remedies to improve process efficiencies and strengthen compliance efforts. Ability to prioritize workload, must be highly organized, detail-oriented, handle various tasks simultaneously and work independently within limited time frames with little or no supervision. Proficiency in Microsoft Office Suite and the ability to learn new software packages. Excellent customer relationship skills. Strong analytical, technical and organizational skills and an eye for detail. Ability to meet tight deadlines. Ability to communicate effectively both verbally and in writing; proficient in grammar, spelling and editing; and foster communications with business professionals and the firm's staff. Must be able to maintain confidentiality and deal effectively and diplomatically with business professionals and the firm's staff. Demonstrates respectful behavior and promotes teamwork and communication to encourage an interactive, cooperative, collaborative and customer focused work environment among division, the firm's staff and external customers. Bachelor’s Degree with emphasis in business, accounting, finance, economics or a Juris Doctor degree and/or equivalent professional experience. A minimum of seven years’ experience in quality control, commercial lending, economic development or finance, 5 years previous supervisory experience . Advanced degree or industry specific certification may be substituted for 1 year of experience.

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