Client Account Specialist

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Client Account Specialist
Duties: The candidate will be primarily responsible for addressing specialized needs of the firm’s accounts receivable and client relations efforts. Analyzing client account receivable profiles, collaborating with firm personnel, and/or reaching out directly to client contacts to facilitate the monetization of outstanding invoices, acting as a liaison between firm attorneys and clients as well as providing management with information and analysis on client payment trends and risks. Proactively interacting with firm clients in a professional manner to facilitate timely payments of invoices as well as identify any challenges to the client submitting timely payments. Follow up with clients, discuss and document actions taken in the Accounts Receivable Collection System (ARCS) collection system as well as determine next steps towards resolution on overdue and difficult to collect accounts. Enter and maintain accurate, thorough, and up-to-date information summarizing all collection related activities within the Accounts Receivable Collection System (ARCS) for all assigned client AR positions. Provide information to firm attorneys and business unit personnel regarding status of their client’s accounts receivables position. Processing, reviewing and mailing client statements of account each month. Develops working relationships with other process streams to foster a collaborative effort to resolve challenges in the bill to cash cycle as they arise. Interface with the various eBilling websites utilized within the Firm’s billing processes to review client invoice status and notify billing managers of missing or rejected invoices. Assist practice groups in their collection efforts. This involves, but is not limited to, proactively providing accurate and timely updates on collection efforts, providing attorneys and practice group management with recommendations and supporting documentation for next steps on client accounts. Meeting regularly with firm management to identify and discuss potential at risk accounts. Interact and collaborate with Revenue Coordinators within the Firm’s international offices regarding updates, next steps and strategies for partner and client interaction to monetize accounts receivable balances. Perform other duties in the Finance department may be assigned as time and workload permits.

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