Legal Chief Data Officer

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Legal Chief Data Officer
The candidate will set the direction and approach for implementing best-in-class data and KM frameworks, controls, and capabilities for Legal-owned data and knowledge assets, as well as serve as the Legal department’s senior voice in relevant cross-enterprise data governance forums. Will recognize, champion, and advocate the strategic importance and true value-add of robust data governance and Knowledge Management. Be responsible for defining and executing strategies for managing, sharing, and extracting value from Legal-owned data and knowledge assets. Governing and continuously improving Legal’s data standards, quality controls, and delivery capabilities Leading the journey to achieve best-in-class Knowledge Management capabilities and processes for the Legal department. Report directly to the Legal CAO and Head of Global Legal Solutions (GLS) and will lead the Legal Knowledge Management Steering Committee. Work closely with product and regional attorneys, CAO and Global Legal Solutions colleagues, the Legal Management Council (LMC), the Enterprise Chief Data Office (ECDO), the firm’s and Legal’s Data Privacy teams, and other relevant business, functional and technology partners. Manage all aspects of the Legal department’s Data Governance and Knowledge Management programs. Own the resources, tools, and processes for the end-to-end management of the Legal data and KM programs. In coordination with the ECDO and in partnership with the firm and GLS Program Management Offices, ensure sound program/project management for the Data Transformation and KM portfolios, including ensuring clear objectives and roadmaps, deliverables and timeframes, timely identification of risks to delivery, effective milestone progress monitoring, and associated reporting and communications. Coordinate and drive presentations to all audiences, including the Legal Management Council (LMC), the Global Legal community at large, ECDO and other functional partners, and other internal and external stakeholders. Represent Legal to set and drive Citi’s data strategy. Inform firm’s enterprise data strategy and Data Transformation Program as the senior representative for Legal in ECDO and other relevant forums. Develop and drive the execution approach for the firm’s data strategy within Legal, in collaboration with and supported by the ECDO and other relevant functional stakeholders within the enterprise. Complete current state data capability assessments, and define and drive the organization toward a best practice data governance, data management, and execution of target state architecture. Inform the design and support the implementation of best-in-class end-to-end data capabilities within Global Legal. Drive the implementation of robust data quality monitoring and issue remediation capabilities across Legal, consistent with the Data Transformation Program and cross-enterprise practices, including establishing all controls, procedures, and processes required to enable effective data quality management across relevant Data Owners, Consumers, Technology providers, and other relevant stakeholders. Manage and drive continuous improvement for all Legal-owned data reporting capabilities, including monitoring and enhancing the intake, delivery, and maintenance of Legal data requests, including all reports, analytics, scorecards, etc. Drive continuous improvement across all Legal data creation, management, and delivery capabilities. Define and execute an innovative Legal Knowledge Management strategy. Own the resources, tools, and processes for the end-to-end enablement of the Legal KM strategy and solutions roadmap. Drive the enhancement of existing KM capabilities to mature from information gathering to the generation of insights that tangibly help Legal users deliver the highest quality of legal services more efficiently and effectively. Monitor and oversee the execution of relevant change management efforts across the department to drive user adoption for KM solutions and ensure the Global Legal community is able to capture the resulting benefits in practice. Oversee communication efforts and manage the Voice of the Customer program to both provide organization-wide transparency into KM objectives and forthcoming developments, as well as ensure continued alignment between the solutions roadmap and the Legal community’s most significant areas of KM needs. Enhance the attorneys’ ability to provide excellent legal advice and mitigate risk for the firm through the effective use of Legal knowledge assets.

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