Bilingual Client Service Specialist

Profile

Client Service Specialist

Duties: Take approximately 50-75 calls per day in a professional call center environment. Consistently build client relationships and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained. Focus on the retention of every client while providing excellent customer service. Maintain a 90% or above quality score on calls. Retain and recall SSA (Social Security Administration) and company policies and processes. Solve problems and maintain confidentiality. Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system. Confidently address client’s concerns and complaints including those of upset clients. Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately.

Company info

Heard & Smith, L.L.P.
Social Security Disability Veterans Disability Law 10715 Gulfdale St. Ste. 100
San Antonio
Texas
United States 78216
Phone : 877-606-3737
Fax : 210-820-3777
Website : http://www.heardandsmith.com/