IT Support Specialist

Profile

IT Support Specialist

Responsibilities: Act as second level support. Provide support for all applications. Provide support for and rollout of new computer hardware. Trouble-shoot, analyze, research, and resolve issues for users locally and firm-wide. Provide ‘just in time’ desk-side training to attorneys and staff. Actively participates in and assists in the pilot of any application updates. Provide support for meetings and video conferences. Recognize sense of urgency and responds appropriately. Communicates and provides appropriate progress and status as necessary to user and management. Document, track, and monitor all issues to ensure a timely resolution. Proactively, on a regular basis, tour all floors to be visible to users and during outage situations in need of assistance. Acts as a Subject Matter Expert (SME) on one or more software applications. Other responsibilities as required.

Additional Information

Ref. ITSUP01464

Company info

Baker, Donelson, Bearman, Caldwell & Berkowitz, PC
Wells Fargo Tower, Suite 1600 420 North Twentieth Street
Birmingham
Alabama
United States 35203-5202
Website : https://www.bakerdonelson.com