Knowledge Management Associate

Profile

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

We seek an experienced and highly motivated Knowledge Management Associate to help ensure that all employees and clients have access to the business information they need to make the most of FreeWheel technology and solutions. You will leveraging product expertise, analytical skills and program management best practices to deliver stellar product documentation and communication strategies. You will join a dedicated team of Technical Writers, Trainers and Knowledge Management Associates who work together to deliver a holistic knowledge service to our audiences. In this role you will interview and understand user needs, identify blockers and create strategies to build and maintain content. You will be involved with FreeWheel’s most cutting edge technologies and this role in particular will be primarily involved with supporting our linear addressable television advertising initiatives. We have a broad purview and communicate with internal product managers, engineers, and support teams frequently, working to find clever solutions to complex problems. We are expected to draw upon our experience and creativity to ensure the success of FreeWheel’s initiatives. This position will be part of the Knowledge Management team and report directly to the Sr. Manager of Knowledge Management. Position will be located in NYC.

Job Description

Responsibilities:

Align with assigned FreeWheel internal teams to define Knowledge Management strategy and lead implementation of initiatives that directly promote knowledge sharing, preserve data, enable leveraging of information assets, and facilitate utilization of knowledge within the FreeWheel organization

Working within an Agile framework, manage product release readiness across multiple Product / Engineering Squad teams, serving as a product SME, collaborating across teams to inform training materials, knowledge creation and communications

Identify, manage the prioritization of, and directly produce documentation (manuals, collateral, workbooks, etc.) as required to support the usage of FreeWheel’s product suite ensuring standards/requirements for documentation and customer facing communications are upheld

Facilitate delivery across numerous key stakeholders (i.e. FreeWheel clients, employees, business partners); Closely manage communication and expectations across various business units, functions, and teams

Evaluate trends across teams and maintain feedback loop between FreeWheel’s Product Management and Internal knowledge management teams to inform processes, templates, and roadmap design as needed

Define and prioritize current knowledge management challenges and be responsible for the identification, implementation, and monitoring of solutions to enable the organization to work more efficiently and deliver valuable solutions to our customers

Provide strong thought leadership and presence across internal teams, working to meet deadlines, define requirements and execute all knowledge management requirements as needed to meet client needs

Help to manage and maintain our knowledge portal built on Atlassian Confluence. Provision new clients and publish approved articles on a regular basis

About you:

3 - 5 years of experience

Self-starter with strong Project/Program Management experience, collaboration and organizational skills, ability to proactively manage yourself against a robust workload with multiple concurrent projects and tight deadlines, from requirements gathering through execution.

Passion for learning new products, ideas and systems quickly, combined with the ability to translate business requirements into client friendly documentation and materials

Excitement and demonstrated ability around requirements analysis and delivery (i.e. conducting interviews, documenting requirements, confirming requirements, and producing outputs)

Foundation in technology with understanding of digital, linear or MVPD systems including TV audience and addressable technology strongly preferred

Superb verbal and written communication skills; highly proficient in communicating complex concepts and their value in tangible, easily understood terms

BA/BS degree required

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com