Associate Relations Consultant

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Associate Relations Consultant
The candidate will conduct workplace complaint investigations in order to resolve employee issues. This will includes responsibility for providing advice, consultation, and guidance to create sustainable solutions to individual employees and organizational challenges enterprise wide. Collaborates directly with Associate Relations Director, Field Operations, HR, and Legal in order to resolve and complete associate relations inquiries, concerns, and investigations in a timely manner. Serves as the reviewer and/or auditor of HR work to support the function, its operation, and compliance with processes and regulations. Analyzes and provides recommendations for identified trends through benchmark reports, litigations, etc., resulting in improved positive employee engagement. Assumes ownership for investigative case assignments and monitors the status and progress of escalated matters in the case management system. Documents investigation findings aligned with best practices to minimize risk and litigation in employee relations situations. Works to reduce the total number of complaints received internally and externally, taking a proactive approach by creating litigation maps, training, and examining historical cases. Recommends solutions and assists Field Operations with facilitation of resolution and action plans related to employee issues and union concerns. Provides process improvement support, knowledge base improvement suggestions, and peer coaching. Influences leaders by presenting recommendations and findings, working to reach common ground on case findings and future approach, with guidance and feedback from Director when necessary. Takes on stretch assignments and more difficult litigious and projects that impact the entire enterprise on legal and employee relations matters.

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