Technology Process Specialist

Profile

Clyde & Co is a leading, sector-focused global law firm with 400 partners, 2000 legal professionals and 4000 staff in over 40 offices across six continents. Its core global sectors position it at the heart of global trade and commerce: insurance, trade & commodities, energy, transport and infrastructure. With a strong emerging markets focus, the firm has achieved compound average annual revenue growth of 12% over the last five years, making it one of the fastest growing law firms in the world with ambitious plans for further growth.

The mission of the Technology Process team is to evaluate, design, execute, measure, monitor, and control internal, cross-functional IT processes to positively impact results and ensure successful outcomes for IT & the firm. The Technology Process Specialist is an experienced IT professional who will own technology processes and workflows with the objective to improve and automate tasks (where possible), as well as managing the suite of tools that facilitate management and execution of the processes.

Key Responsibilities of this role

Ensure that IT Change Management requests and process are followed providing oversight on the quality and ensure that actions and activities are recorded appropriately.

Create processes, standards and controls to ensure compliance with agreed policies and the provision of accurate global reporting.

Manage, oversee, & improve the core processes across the department to improve efficiency and/or reduce risk to the firm.

Technology Process Mapping & Procedures

Create documentation, including process descriptions, RACI, process flows, detailed how to procedures.

Facilitate discussion with stakeholders and contributors to establish agreed activities.

Work closely with team to enable implementation, best practices and measurement.

Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.

Establish Metrics & Key Performance Indicators

Create metrics, measurements, & reports to evaluate & track success in relevant areas

Complete benchmarking to identify industry best practice measures.

Provide reports to leadership and affected teams; share progress regularly to measure effectiveness of the processes in scope at the detailed and summary level.

Optimize For Best Results

Introduce innovation into processes to generate best results.

Develop implementation plans to ensure all IT staff are appropriately trained on processes.

Identify obstacles to success and possible improvements. Adjust implementation approach as needed, and prioritize implementation of improvements.

Successful Candidates should:

Be able to communicate clearly verbally and in writing, and able to train and work effectively with peers.

Be able to map existing processes, identify pain points and create clear, detailed documentation and process maps.

Be able to participate in and document cross-functional meetings.

Be able to work well under general supervision.

Have at least 1-3 years' experience in a relevant role involving technical process mapping and analysis/ ITIL Certification and exposure to Lean Six Sigma is preferred but not essential.

-Principals Only-

We offer a rewarding work environment that supports professional growth and opportunities. We value diversity in our work place and it is the policy of the Firm to recruit, hire, promote, reassign, compensate and train highly qualified persons without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, age, disability or any other basis protected by applicable law.

CLYDE & CO PRIVACY NOTICE: https://www.clydeco.com/help/privacy

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Clyde & Co LLP
Website : https://www.clydeco.com