Typist Clerk

Profile

A Customer Service Representative, or CSR, assists customers with inquiries and issues related to a company’s products and services. Their duties often include answering phone calls, live chat messages or emails, finding solutions to problems for customers and maintaining expert knowledge about a company’s offerings.

A Customer Service Representative’s primary duty is to deliver great customer service. They often have the following customer service responsibilities:

 Providing introductory information, such as a product manual explanation, to prospective and new customers
 Handling customer complaints and troubleshooting issues with products or services
 Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received

Company info

Quality Certain Inc