Guest Services Representative

Profile

Guest Services Representative

Duties: Promptly answer telephone calls to the main console and appropriately directs callers. Forward messages as requested. Respond promptly to internal calls. Project a professional, cheerful and helpful telephone demeanor. Receive clients and other visitors to the firm in a courteous and professional manner. Determine their needs, and direct them to the proper person. Obtain each visitor’s name and ensure that he/she has an appointment or is expected. Book conference rooms for the firm’s attorneys and other authorized staff. Obtain the necessary details regarding the event including date, time, number of people, Tech needs. Coordinate meals or refreshments and any audio-visual needs, if necessary. Create conference room and visitor office signage daily. Manage daily lunch orders for the office. Make hotel and other travel reservations and arrangements for clients and other visitors as assigned. Assign office space. Verify arrival and departure dates and times. Confirm and arrange after-hour access, if necessary. Coordinate any technical needs or special requests. Provide pro-active and responsive customer service. Assist with special projects, such as mailings and document preparation. Work cooperatively with peers and other firm personnel. Prepare invoices for approval and payment; reconcile invoices for accounts payable. Prepare daily, weekly and monthly EMS reports. Perform other clerical duties as assigned. Maintain the reception area in a neat and clean manner at all times. Any other functions/duties assigned by management. Monitor security cameras and notify general services when deliveries and packages arrive.

Additional Information

Job ID: 6882

Company info

Kirkland & Ellis LLP
60 East South Temple
Salt Lake City
Utah
United States 84111
Phone : 801 877 8100
Website : https://www.kirkland.com