Process Improvement Lead - HCPR amp PBM

Profile

Description

The Process Improvement Lead analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Process Improvement Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

Location: Strong preference for Louisville, KY however open towork at home anywhere

Job Description

The successful candidate will work cooperatively with the Humana Pharmacy Solutions leadership, Business Improvement Teams (Pharmacy Technology, WFM, Quality, Testing & Support) and other aligned partners, both locally and across the Company. The Lead defines improvement projects aligned with business strategies and Humana Pharmacy Solutions priorities. He or she will lead, facilitate and coach a team of process improvement professionals.

The Lead will drive Process Improvement, Quality & Compliance Improvement, Member Experience Improvement & Cost-Reduction throughout HCPR and PBM Operations.

In addition, the candidate will provide leadership and mentorship to other process improvement practitioners and business associates both within Business Improvement as well as supporting business partners looking to develop a Continuous Improvement culture throughout the organization.

Key Responsibilities

Serve as Change Agent by partnering with Humana Pharmacy Solutions Leaders to define and to implement strategies to drive out Waste and Process Variation

Drive cost per, quality & outcomes measures and improvement roadmaps helping drive cost reduction balanced with quality improvements

Be a champion of the process of implementing Lean Systems in order to deliver significant Process Improvement, Experience and efficiency for products and processes;

Partner with operations leadership to identify & achieve the assigned Cost Reduction Targets, with regular updates to Senior Management and by using specific reporting tools. This involves working with Finance / Clinical Technology to validate all benefits.

Contributes to the identification of projects that meet strategic objectives.

Develops projects through the Lean, DMAIC or Kaizen methodology (whichever best benefits the business), while considering potential project risks.

Monitors monthly Process Excellence performance metrics to ensure that organization objectives in the areas of cost, efficiency, and quality are met.

Displays continuously the characteristics of a change leader in the organization.

Facilitates meetings with management to review and examine project progress.

Foster Continuous Improvement culture throughout the organization, by mentoring and assisting other LSS practitioners, and by sharing Best Practices

Provide oversight for Green Belt, Cost Savings & Quality Forum projects and conduct timely progress communications to all stakeholders

Integrate LSS Best Practices in everyday business practices in order to provide additional value to the Business

Required Qualifications

Bachelor's Degree or 7 or more years of equivalent experience in process improvement

Proved implementation of improvement projects

Demonstrated experience of process improvement methodologies and tools

Proven Change Agent, with demonstrated abilities and successes in influencing and in motivating at all levels of the organization

Expertise and experience in Project Management, Problem Solving and Team Development

Strong communication (presentation, verbal, written) skills-set

Strong analytical skills

High level of proficiency with all Microsoft (Excel, Visio, PP)

Proactive and high level of accountability / ownership

Preferred Qualifications

Green Belt, Black Belt or Lean Certification

Strong with data analysis and telling story to business customers with data

Additional Information

Humana is an organization with careers that change lives-including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you're ready to help people achieve lifelong well-being, and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.

This is a remote position

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#LI-ER1

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Company info

Humana Inc.
Website : http://www.humana.com