Project Manager

Profile

Project Manager

Responsibilities: Consult with and advise Clients through the scope of their case regarding eDiscovery workflows, project planning, database setup, etc. consistent with industry best practices and standards. Proactively plan the workflow/requirements of each project with the client to ensure that the client’s expectations are fully understood and achieved. Gather requirements from the client and passing the same on to Operations via a work order. Manage the client’s expectations by providing routine detailed status updates and reporting. Consistently deliver proactive communication with clients and serve as point of escalation when client issues arise. Submit the requirements into the work flow system. Track progress internally to ensure timelines and budget management are satisfied. Serve as client advocate to champion the client’s needs internally to ensure that deadlines, project scope and expectations are understood. Provide updates on progress regularly as deemed appropriate during the client kick off meeting. Identify, address and document new internal processes to gain efficiencies or better client effectiveness. Communicate work instructions and client requirements in a clear and concise manner internally to Operations. Provide guidance, instruction and work direction for active projects to Operations as needed. Demonstrate and present solutions to existing and prospective clients. On-site client visits as required. Maintain a general understanding of our industry and trends and a thorough understanding of all company products and services and technologies.. Obtain a working knowledge of the companies hosted review products. Drives overall client satisfaction through effective coordination and communication of client deliverables. Works with clients to establish best practices which meet their needs and address any prioritization issues that may arise.

Additional Information

Ref. 13935

Company info

KLDiscovery
321 N. Clark Street, 5th Floor
Chicago
Illinois
United States 60654
Website : https://www.kldiscovery.com