Information Systems Desktop Technician

Profile

Document, maintain, upgrade, or replace hardware and software systems according to the firm's policies and procedures

Facilitate escalation of problems, issues, and requests to other IT department roles as necessary

Participate in and contribute to various IT department projects and initiatives

Maintain positive contact with attorneys, staff, and clients and observe confidentiality in all firm and client matters

Troubleshoot problems associated with any PC hardware, software, peripherals, and network connectivity; determine necessary repair, modifications, and testing of such systems

Monitor incoming helpdesk ticket queues. Ticket and issue triage, resolution and escalation if required

Desktop/laptop imaging, installation and moves; performing system setup procedures on desktop/laptop for end-user; performing configuration changes and software installs

Provide physical inventory of desktops, laptops, monitors, printers, and related equipment.

Make inventory recommendations/purchases as assigned

Be familiar with and able to troubleshoot mobile devices and related wireless technologies.

Be familiar with and able to support applications including Outlook, Exchange, Office products, and firm specific applications

Be familiar with and able to support basic networking issues

Communicate effectively, including clearly express ideas/opinions, use appropriate, and effective communication methods, deal with firm employees and clients openly and honestly, be receptive and attentive to communication/feedback from firm employees and clients

Be present and prepared for work as scheduled, use time off policies appropriately, and schedule lunch and breaks according to department needs

Utilize firm procedures and resources appropriately to ensure efficient delivery of work product

Perform other duties, responsibilities, and/or special projects as assigned

Requirements

Experience troubleshooting basic desktop and laptop hardware, network, software, and printing problems

Experience imaging systems on both desktop and laptop PCs

Minimum of 2 years of experience supporting hardware and Windows operating systems

Minimum of 2 years of experience supporting Microsoft applications, including Outlook, Exchange, Office products, and firm specific applications

Interpersonal skills necessary to communicate and provide information with courtesy and tact

Ability to transport, install, and maintain equipment, including computers, printers, and monitors, including the occasional transportation of devices in excess of 50 lbs, lying, stooping, and bending to fully install various pieces of equipment

Demonstrate teamwork by engaging in discussions with co-workers and promote a team environment where co-workers can collaborate to provide effective problem resolution

Ability to travel independently

Actively look for opportunities to help others to provide a balanced workload

Demonstrate initiative by contributing new ideas, being self-motivated, and obtaining/maintaining a working knowledge of relevant areas

Demonstrate flexibility and a willingness to adjust to changes in job requirements and scheduling

Demonstrate organizational skills and effective use of time

Plan and prioritize daily work and managing time to ensure work is timely and efficiently completed

Company info

Dinsmore & Shohl LLP.
Website : http://www.dinsmore.com/