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Information Technology Specialist Customer Support GS 07-11

Location
Queens, NY, United States

Posted on
Nov 30, 2022

Profile

Information Technology Specialist (Customer Support), GS 07-11
Duties: Resolving customer-related technical software and hardware problems. Diagnosing and/or resolving problems in response to a customer-reported incident via trouble tickets. Planning and delivery of IT customer support services. Submitting recommendations to improve the efficient use of the system and responding to special requests for system data. Maintaining and updating system files necessary to control all aspects of system operations and access. Performing other related duties and responsibilities as assigned/required.

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