Customer Service Representative

Profile

Customer Service Representative
The candidate will assess customer's needs and reconcile issues according to company, client, federal, state and local requirements and policies. Handle both inbound and outbound calls in an high paced environment. Recover past due payments on accounts while applying customer service skills. Update consumer file information and notate accounts. Negotiate payment/settlement arrangements. Confirm consumer information. Investigate and resolve consumer/file discrepancies. Create a working relationship with consumers and attorneys to help resolve accounts. Comply with all legal requirements. Call Center, Collections, or Sales experience is a plus. Prior exposure to the FDCPA is preferred.

Company info

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