Site Support Specialist

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Site Support Specialist
The candidate will provide 1st and 2nd level technology support for attorneys and staff on a variety of hardware and software. Provide technology support for other offices in the region including travel to these locations as needed. Will participate in firm and department technology initiatives as needed. Windows OS and application software installation, repair and support. Imaging, deployment and support of desktops, laptops and peripherals including user profile provisioning. Hardware installation, repair and support including printers, conference room A/V equipment, wireless access points and server room equipment. Keep accurate inventory of supported offices’ equipment. Troubleshoot network connectivity from desktop and laptop computers. Mobile device setup and support. Telephone administration, setup and support. Including moves/adds/changes. Provide excellent customer service and practice total contact ownership from acknowledgement to closure. Document problem description and resolution using ITSM system. Participate in ticket creation, escalation and follow-up. Keep current on the firm’s needs with regular communication with Office Administrator; be proactive in identifying technology solutions and preventing potential problems; act as the local office liaison and end-user advocate as it relates to technology. Work with other technology department teams including Service Desk, Endpoint Administration, Applications team and Infrastructure team. Consistently act in support of overall firm and department initiatives, goals and objectives. Four-year technical degree from an accredited college or university or equivalent work experience is required. Should have 4+ years’ experience in a technical support position. Law firm experience a major plus. Law firm experience is a major plus. Microsoft Office and Azure certifications is a plus. Help Desk Institute, ITIL Foundation and CompTIA A+ certification is preferred. Document Management System support experience is preferred. SCCM experience is a plus. Mobile Device Management experience is preferred. Working knowledge of Dell and Lenovo laptops and desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management System, Mobile devices and enterprise network is required.

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