Policy Manager Order Performance

Profile

Policy Manager, Order Performance

The candidate will develop and maintain key relationships with internal stakeholders locally and around the world. Partner with product and program to develop policies in an ambiguous space by effectively spotting opportunities to innovate and improve buyer- and seller-experience, and by spotting risk and working with Legal, PR, and other partner teams to weigh tradeoffs and align on solutions. Create policies, standard operating procedures, investigator trainings and guidance, seller-facing communications and buyer messaging to build confidence in the firm's selling partners and enable their businesses to grow. Dive deep into data to find patterns for the challenges that buyers face while shopping on the firm. Conceptualize and launch programs to resolve customer issues. Track program progress and provide visibility to leadership. Act as primary liaison between program/product teams and operations. Communications with Seller Support and account managers, and handling of escalations from stakeholder teams. Bachelor's degree is required. Advanced degree in a relevant field (i.e. MBA, J.D., MA, Public Policy, etc.) is a plus. Experience in a fast-paced retail, e-commerce, or startup role, including in legal, IP protection, counterfeit protection, investigations, claims, and abuse roles is preferred. Should have 6+ years in a policy, risk management, or program management role. Experience applying critical thinking skills to develop new policies and/or drive policy/process improvements is required. Experience driving projects involving multiple stakeholders is required.

Additional Information

Job ID: 2162849

Company info

Amazon.com, Inc.
33333 Lyndon B Johnson Fwy
Dallas
Texas
United States 75241
Website : http://www.amazon.com/