It Deskside Support

Profile

IT Deskside Support

The candidate will act as a point of escalation for the high volume services Tier I team as well as provide both over the phone and in person support of Windows 7 and 10 in a virtual desktop environment. Provide technical support installing and configuring IT hardware (such as PCs, laptops, printers, and mobile devices) and software programs (such as Microsoft Office 365 applications). Perform routine to moderately complex troubleshooting of hardware and software systems and assists with inventory control. Respond to tickets escalated from Tier I. Create, monitor, track, schedule, update and close tickets within ServiceNow in a timely manner. Provide friendly, professional support via phone, email and on-site. Independently resolve most issues with Windows 7, 10, and network printers, software and hardware break/fix. Work with the Office 365 admin portal to resolve user issues (password resets, new user creation, license assignment, software installation etc.). Collaborate with vendors to resolve issues as necessary. Diagnose and troubleshoot end user desktop application issues and provides appropriate solution. Should have 2+ years of experience in an IT Help Desk role. Experience in Office 365 and Active Directory Services is required. Experience working with ServiceNow, Salesforce, and VMware is a plus. Working knowledge of Windows 7 and 10 and Microsoft Office suite is required. Remote access technologies (VPN terminal services, published apps etc.) is required. Basic understanding of Networking is required.

Company info

Morgan & Morgan, PA.
1901 Pennsylvania Avenue N.W Suite 300
Washington
District of Columbia
United States 20006
Website : https://www.forthepeople.com/