Casualty Claims Team Leader

Profile

Job Number:

493168

Work type:

Full Time Permanent

Location:

Sydney (CBD)

Categories:

Claims, Leadership & Management

Casualty Claims Team Leader

The Organisation

For almost 60 years Guild Insurance has provided innovative and progressive professional indemnity, business, and personal lines insurance solutions, as we near our seventh decade we continue to innovate and challenge the way we do things, there has never been a better time to join us.

The role

Our claims function is going through a bit of renewal and we have some exciting things on the horizon. The work you do really matters to us and to our customers, your role will see you lead and develop a team of Casualty Claims Specialists and manage the Casualty Claims portfolio (largely professional lines, with a small amount of public and product liability).

I’m not going to give you a laundry list of accountabilities however there are three core areas that are worth mentioning.

Nurturing and Leading Teams to Excel

This is exactly what you might expect. You’ll use your previous leadership experience to lead, develop, coach and be a role model to and for your people. You’ll give feedback, monitor KPIs/ workload, and of course, ensure you are all delivering quality outcomes every time

Deliver on our Customer Mission

Naturally, your technical claims expertise will be used to the max and your team will rely on your advice and counsel! You’ll get close to our customers through NPS monitoring, acting on and recognising feedback to create an amazing customer experience every time.

Grow Sustainably and Create Mutual Value

Your commitment to working closely with our Professional Association partners, to our claims philosophy and estimating approach coupled with strong reporting, critical analysis of the portfolio to identify trends and unwavering risk and compliance focus is a no-brainer.

About you

In a nutshell, we’re looking for a candidate that demonstrates expert proficiency in Casualty Claims Management understands the drivers of claims and insurance results, and is a coach and a leader of professional claims staff that manage a complex portfolio of Casualty claims. Your new role also plays a key role in how the claims team delivers Casualty Claims services through effective operations and processes. As such you, of course, come with expertise in professional liability claims, you are deeply technical (ideally galvanised with a law degree) and you are a natural people leader.

Why us?

We pride ourselves on having an inclusive and productive workplace where we treat our people and our clients with fairness, dignity, and respect.

We offer:

Hybrid working (we call this #Connect which reflects how we work from home in the office and = flexibility)

Paid parental leave for eligible staff

An extra day of paid leave in addition to your annual leave entitlements

Enhanced long-service leave

Staff discounts with leading retailers

An innovative Employee Assistance Program that provides counselling and support to all staff members and their immediate family

Wellbeing initiatives such as health checks and skin checks

If this sounds like you then shoot me through an application. If you feel you need more info, then email Jason at jburns@guildgroup.com.au

or drop me a text at 0422211297.

Advertised:

07 Feb 2023

AUS Eastern Daylight Time

Applications close:

17 Feb 2023

AUS Eastern Daylight Time

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Company info

The Guild Group
Website : http://www.guildgroup.com