Auto-Dialer Analyst

Profile

Description

The Business Intelligence Engineer 2 solves complex business problems and issues using data from internal and external sources to provide insight to decision-makers. The Business Intelligence Engineer 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

In the fast-paced, ever-growing world of Healthcare, Humana relies on the latest technology and trends for sharing and storing information, communication and security. We need experts in technology to help us develop and maintain our networks, hardware, and software-to ensure our systems run smoothly and efficiently, keep us on the forefront of innovation in healthcare, and retain our competitive edge. At Humana, we want to help people everywhere, including our associates to lead their best lives and achieve lifelong well-being. We look for talented individuals who share this passion for helping others, who have naturally curious and innovative minds, and who want a career where they can use their technical skills to make a positive impact on the lives of our members.

Assignment Capsule

Be a part of the Clinical Operations world - connect with consumers and expand future opportunity.

Humana is seeking an individual to research processes, analyze data, report metrics and consult on best practices focused around the proactive dialer systems.

Execute special analysis projects along with regularly scheduled reporting responsibilities

Create reports to assist in the on-going management of existing projects and the maintenance of key performance measures

Develop one-time analyses, on-demand reports, and scheduled reports using database queries.

Provide analysis of reports to inform business decisions and improve business processes.

Identify and document data quality issues and data capture gaps.

Review, evaluate, and implement functional and system requirements, interacting with users through various phases of design, implementation, and maintenance.

Identify the root cause and recommend solutions based upon data and feedback on issues as they relate to people, process and technology to ensure process efficiency.

Collaborate with operational leaders. Provide actionable and timely insights to business leaders on operational performance through the development and maintenance of daily, weekly, and monthly operational tools/reports.

Work with business users to define and document requirements for analytics projects

Work with cross-functional teams as an essential contributor to the due diligence process. Perform routine and ad-hoc data analysis to support business needs.

Facilitate communication between business users and IT partners.

Communicate results to multiple levels in the organization

Roles Essentials

Bachelors degree or above.

Data analysis experience.

Intermediate to advanced proficiency in report modeling.

Advanced proficiency in SQL, MS Excel, VBA, MS Access, Word and Outlook.

Strong communication and organizational skills.

Strong analytical skills and creative problem-solving ability with attention to detail.

Experience working with large amounts of data.

Ability to multi-task and work in a very fast-paced environment.

Excellent interpersonal skills and ability to develop collaborative working relationships across multiple functional areas in the organization.

Strong written and verbal communication skills.

Financial and business acumen; ability to put context around data and find root cause issues specific to data.

Ability to think 'outside the box'; ability to identify issues and provide resolutions quickly.

Demonstrate critical thinking.

Experience with a proactive dialer solution

Role Desirables

Advanced experience with Microsoft Excel

Macro experience and/or knowledge of relational databases.

Capacity to learn new technologies.

Prior work history in a fast-paced environment.

History of working with Five9 dialer system

Reporting Relationships

You will report to a Director.

Additional Information

Humana is an organization with careers that change lives-including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you're ready to help people achieve lifelong well-being, and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com