Bilingual Client Success Attorney

Profile

Job Overview

A law firm seeks a Bilingual Client Success Attorney in Newport Beach, CA. This role involves acting as a liaison between clients and legal teams, ensuring a smooth legal process and exceptional client service. The attorney will manage client interactions, explain legal procedures, and oversee case progress.

Duties

• Serve as the main point of contact for clients during the initial 30 days of their case.
• Conduct client/attorney introduction calls and verify intake information.
• Manage client expectations and address inquiries during the intake process.
• Review client files and assist with case strategy and preparation.
• Identify unsuitable cases or potential conflicts of interest.
• Collaborate with the legal team to ensure efficient case progression.
• Oversee Client Success case workers for timely case resolution.
• Ensure client satisfaction throughout the legal process.

Requirements

• Fluency in Spanish.
• Active bar license in CA.
• Prior experience in personal injury law preferred.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills and client-centered approach.
• Detail-oriented with excellent organizational skills.
• Ability to manage multiple cases in a fast-paced environment.
• Empathetic and adept at handling sensitive client situations.
• Experience in client relationship management or customer service is a plus.

Education

• Juris Doctor (J.D.) from an accredited law school.

Certifications

• Active bar license in CA.

Skills

• Fluency in Spanish.
• Strong communication and interpersonal skills.
• Organizational and detail-oriented abilities.
• Client relationship management.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off

Company info

BCG Attorney Search