Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Nf Tech Operations Manager
Gahanna, OH
Apply Now >
Nf Tech Operations Manager
Columbus, OH
Apply Now >
Patent Agent/Technical Specialist
BCG Attorney Search
Columbus, OH
Apply Now >
Corporate Associate Attorney
BCG Attorney Search
Columbus, OH
Apply Now >
Personal Injury Attorney
BCG Attorney Search
Columbus, OH
Apply Now >
View more jobs in Dublin, OH
View more jobs in Ohio

Job Details

Nf Tech Operations Manager

Experience
7 yrs required

Location
Dublin, OH, United States

Posted on
Dec 06, 2022

Apply for this job






Profile

NF Tech Operations Manager
The candidate leads the day-to-day of highly technical operations ensuring that an outstanding service experience is provided to the internal and external sales partners, firms, third-party administrators, producers and customers. Adheres to and enforcing all financial controls, as well as legal and regulatory guidelines and regulations. Manages and provides oversight to team roles and responsibilities. Handles performance of customers satisfaction, interaction quality and relationships. Clear focus on maintaining relationships. Establishes practices for quality, production standards, relationship management, delivering on customer requests and schedule to adhere to compliance guidelines. Participates in, sponsors and leads major projects, supervises the activities and staff providing guidance to supporting departments on team - assists in identifying and establishing relationship management guidelines and operational improvements that enhance delivery of services to customers aligned with industry and regulatory requirements. Drives a culture of coaching and feedback for personal and professional guidance. Develops talent in the organization and handles all performance management tasks and related functions for team. Ensures associates are current and knowledgeable of the industry, competition and regulatory environment. Promotes industry training and involvement in related organizations. Responsible for the service relationships requiring a high level of technical expertise. Helps build and strengthen relationships through presentations, intermediaries and/or direct contact. Partners closely with Sales partners to ensure overall satisfaction with the firm. Develops staff to find ways to deepen the firm relationships and create additional sales opportunities for the Sales partners. Supervises activities to ensure clients are served timely and meets/exceeds quality standards. Responds to service issues and calls from sales partners, firms, producers, and customers. Works closely with partners to ensure resolution. Works with various back office and internal departments to advocate for their relationships. Leads the implementation of all enacted state and federal regulations for products and procedures; ensuring Operations is prepared and advised of audits/regulatory/legislative changes in a timely manner. Partners with appropriate teams or individuals for the coordination of responses to audits. Leads staff responsible for drafting regulatory agency reports and findings and works closely with Compliance to resolve any issues. Drives improvement opportunities. Leads the staff that takes audit recommendations and calibration sessions through the continuous improvement model. Identify key opportunities for processes and procedures to be enhanced and aligned to ensure consistency and adherence to regulatory requirements including improvements outside of their own teams that would benefit their relationships. Identify key process and technology needs within the Operation Center. Manages expenses to the established budget and finds opportunities and implements solutions to streamline process and reduce operating expenses. Participates in annual budget process to ensure adequate staffing and funding for providing outstanding levels of service. Leads staff, as requested, who are responsible for conduct producer screening and background investigation reviews to ensure producer candidates are of good character; prepares case files to be reviewed by the Licensing & Appointment Review Committee and communicates with candidates who have been denied appointment with the firm Life Companies and/or the firm affiliated Broker Dealers. Leads associates, when requested, to build relationships with advisors, plan sponsors and third-party administrators. Works with plan sponsors, plan auditors and legal teams to ensure plans are being accurately administered and that all elements of internal and external compliance requirements are met. Manages and provides oversight for underwriting staff as requested. May perform other duties as assigned. Reports to Director or Associate Vice President. Typically, five to 15 associates report to this role. Undergraduate degree in business administration, management, finance, pre-law or related field and/or technical insurance coursework is preferred. Should have 7+ years of financial services experiences in a customer service, quality control or operations environment. Supervisory experience is preferred. FINRA Series 6 and 26 licenses are typically required.

Company info

Sign Up Now - EmploymentCrossing.com

Similar Jobs:
Job overviewA law firm seeks an attorney with expertise in commercial litigation to join their team in Columbus, Ohio. This role focuses on online enforcement and brand protection, ideal for those with a keen interest in intellect...
Mid-Level Associate: Employee Benefits
Location : Columbus, OH
Job OverviewA law firm seeks a Mid-Level Associate specializing in Employee Benefits in Columbus, OH. The ideal candidate will have a strong background in employee benefits law and ERISA, with a focus on qualified retirement plans...
Job OverviewA law firm seeks an experienced Intellectual Property Litigation Partner to join its growing IP practice group. This position offers flexibility in location, with options for hybrid or remote work from various U.S. cit...
EmploymentCrossing is great because it brings all of the jobs to one site. You don't have to go all over the place to find jobs.
Kim Bennett - Iowa,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2025 EmploymentCrossing - All rights reserved. 168 192