Headend Supervisor

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This position is responsible for oversight and operations for 13 hub facilities in the southern (south of I-10) part of the Texas Region service area and will be expected to spend the majority of their time in this area. This role currently has eleven direct reports. This position is also responsible for preparing annual budget requests and managing the approved spend. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities.

Job Description

Core Responsibilities

Establishes performance goals and monitors progress through coaching, mentoring and career development.

Communicates and manages Company policies and procedures.

Ensures system and staff is able to respond to the demands of new technology deployment through demonstrative methods.

Works with other departments as necessary to maintain an in-depth technical knowledge of new technology being deployed.

Supports, trains and motivates employees.

Ensures that all headend compliance requirements including FCC technical standards are correct and up to date.

Assists in troubleshooting and repairing assigned systems in conjunction with subordinates and vendors to ensure timely and effective remedies.

Conducts quarterly hub inspections and ensures all deficiencies are addressed

Ensures adequate sparing is readily available

Ensures hub and headend test equipment and tools are operational and calibrated, as needed, including hub CPE (set-top boxes, routers/modems, etc.) for troubleshooting and validations

Ensures resources are organized to support plan of record execution, headend Critical Infrastructure Prevent Maintenance program, as well as daily BAU work (e.g., node optimization, new node builds, XPM)

Exercises judgment during incident management to drive resolution

Creates and maintains a culture that drives project success, as well as a positive employee experience

Consistent exercise of independent judgment and discretion in matters of significance.

Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Highly Preferred Skills/Knowledge :

Experience with 24x7 hub/headend environment and inside plant architecture (including access, core/transport, video, and video on demand platforms), as well as critical infrastructure (including AC plant, DC plant, batteries, inverters/UPS, ATS, generators, HVAC)

Demonstrated proficiency in managing multiple projects, as well as capital and expense budgets

Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com