Assistant Managing Attorney

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Assistant Managing Attorney
Duties: Work closely with the Managing Attorney to ensure effective client access to centralized statewide intake system and work closely with the Client Access Senior Managing Attorney and staff across to identify and reduce access barriers. Work closely with the Managing Attorney, Lead Screeners, and Lead Trainer, to ensure smooth operation of intake in the Screening Unit. Work closely with the Seattle Front Desk Supervisor to ensure support smooth operations. Work with the Managing Attorney and Lead Screeners to develop and implement training for intake screeners both at initial hire and on an ongoing basis. Communicates clear performance expectations for all unit staff as well as providing necessary support to enable staff to meet expectations. Works collaboratively to provide basic tools required to perform duties, including identification and support of training needs. Provides regular, ongoing supervision and informal coaching in addition to participating in defined performance appraisal process. Works collaboratively to identify opportunities for skill development, leadership opportunities, staff recognition and rewarding achievement. Takes appropriate steps to improve any deficiencies in performance. Review, in coordination with the Managing Attorney and Lead Screeners, all case notes of new screeners. Work with Managing Attorney to oversee implementation of eligibility and case priority assessments by the non-lawyer screeners at intake stage. Review information on callers who screeners determine to be outside of case acceptance guidelines and follow up as needed to provide referrals, publications and/or brief legal advice. Answer questions during intake from Lead Screeners regarding priorities, types of legal issues and other eligibility rules. Manage calls where the caller has requested to speak to a supervisor or when a screener requests that a call be handled by a supervisor. Handle calls where a caller has a non-priority issue but has an emergency (hearing or deadline within one week) on a case-by-case basis. Determine whether a conflict of interest exists in cases identified by the screeners and make arrangements for alternative assistance where a conflict is exists. Assure compliance with policies of the Project, Legal Services Corporation, Office of Civil Legal Aid, Rules of Professional Conduct and other requirements as applicable. Provide coverage for the Lead Screeners where and when needed to ensure smooth operation of the Screening Unit.

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