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Technical Support Specialist
Experience
3 yrs required
Location
Pittsford, NY, United States
Posted on
Sep 18, 2020
Profile
Technical Support Specialist - Help Desk
Responsibilities: Assists end users with software questions Provides technical support to end users by phone, at desk-side, and in writing Reviews, analyzes, and modifies specified hardware and software systems Configures, installs, tests, and deploys systems to end users as needed to support organization Server and network troubleshooting and support, including Windows, Microsoft Server, and Office 365 Identifies, recommends, and responds to equipment needs and changes Participates in Firm-wide initiatives which may include legal project management, records management, and SharePoint integration Assists with other duties as needed. Enhances own professional growth and development through participation in educational programs. Participates in professional organizations and reading of current literature. Understands and complies with all applicable Firm policies, procedures, values and philosophies. Working at remote locations, including but not limited to, a home workspace may be required. Travel between offices is required.
Company info
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