Service Desk Analyst

Profile

Service Desk Analyst

The candidate will maintain plans and procedures for secure onboarding and termination of employees of the Firm. Wil conduct yearly audits of process and accounts to ensure timely disable/delete has occurred and equipment is on and off-boarded based on SCCM reporting. Assist in the maintenance of the Firm’s SCCM environment, including hardening and maintenance of PC images, account security, clean group policy application, and terminated account follow-up. Monitor and audit administrative accounts for all Infrastructure systems and services. Assist in the management and deployment of end user and server patches and updates, including research of operational effects of the same prior to deployment. Assist with data center operations, procedures, and control mechanisms, documenting key controls such as physical and remote access. Maintain and publish hardware, software and OS standards, set forth by the Director. Perform system maintenance; ensure minimal impact on internal and external customers while documenting routine and frequency. Serve as a resource for Tier III-level Service Desk Support issues to assist in timely resolution of all desktop/laptop hardware and application issues as appropriate. Assist with the documentation of all system processes and procedures to ensure standardization and best security practices. Develop, in coordination with the Director Team, Access Security Controls for all servers and applications from an administrative/management/development role and capacity.

Company info

Ice Miller LLP
1735 Market Street
Philadelphia
Pennsylvania
United States 19103
Website : http://www.icemiller.com/