Collections/client Relations Coordinator

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Collections/Client Relations Coordinator
Duties: Review status of assigned accounts, particularly for delinquent receivables. Provide guidance to Collections/Client Relations Assistants for all related matters. Proactively identifies potential collection issues. Prioritize workload to ensure maximum client coverage. Mail monthly reminder statements. Make 45-day “gentle inquiry calls” to confirm receipt of invoices. Proactively works with assigned attorneys to maximize collection efforts. Heavy contact with Firm clients via telephone, e-mail and correspondence. Develop and maintain positive relationships with internal and external clients. Respond to client inquiries on a timely basis; provides copies of invoices and or billing & payment analysis, as needed. Research client discrepancies, e.g. short payments, duplicate payments, etc. Act as a liaison between client and Firm to ensure any discrepancy has been corrected. Update collection notes in ARCS (Accounts Receivables Collections Software) on a timely basis. Schedule necessary follow-up tasks in ARCS. Proactively monitor accounts for pre-approved discounted payments and handle submission of any necessary write-offs to clean-up account balance.Prepare and submit write offs approved during routine meetings. Perform other collections responsibilities and special projects, as required.

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