Financial Applications Administrator

Profile

Financial Applications Administrator

RESPONSIBILITIES: Guided by department objectives and priorities, under limited guidance, manages effective resolution of end user needs, including technical and use questions, Support will be provided for various Finance systems including Chrome River, Xcelerate Budgeting & Forecasting, Data Fusion Profitability and Elite Enterprise. Participates in strategic planning and direction of firm’s technology plan in the area of Finance systems and business intelligence systems. Conducts system audits and studies; recommends improvements to current systems and business process designs and helps in development and implementation of approved recommendations. Interfaces with vendors for product information and direction. Works with managers, attorneys and staff at all levels of the firm. Ensures client service and satisfaction are attained in all areas of the position. Ensure that internal and external clients receive exemplary, seamless support in all aspects of job position. Proactively communicate with internal and external clients to ensure position needs are met. Regularly review client service procedures and standards related to position; identify and implement enhancements to client service. Management of Finance Systems End User Needs Provide responsive, customer-focused information to meet end user needs. Ensure positive experience for end users in meeting their troubleshooting (e.g., reviews the program code to determine where the problem is located and works with programmer to resolve the issue) and general inquiry needs. Provide ongoing quality assurance for all Finance systems by replicating, documenting and opening support tickets, as needed. Manage relevant relationships with Finance system vendors to resolve user’s issues and enhancements. Support the month end close process for the Finance Time & Billing system Work with the Financial Systems Administrator to manage the upgrade of newer versions of the Finance systems. This requires allocation of significant concentrated time, organizational skills, project management, and a strong technical knowledge of the systems, to ensure that upgrades occur with minimum of disruption of end users. Communicate and interact strategically with all vendors to ensure that the firm has what it needs from the vendor to successfully test and implement during the upgrade process. Manage testing schedule and work with end users to thoroughly to test the new version before rollout. Document upgrade issues and work with the vendors to resolve before firm-wide rollout. Ensure quality assurance is addressed in upgrade process; document and replicate issues, open support case and follow case until resolution from the vendors is rolled out to the end user. Work with Senior Manager, Financial Systems and Project Implementation to schedule and manage rollout of upgrades, including coordinating testers, planning communication strategies, documenting issues, reporting issues and following up with the vendor development team. Manage resolution of user enhancement requests. Submit enhancement requests and work closely with the vendors on development and implementation in both our QA and production environments. Work with the Finance end users to develop effective testing scripts to thoroughly test the new enhancements and potential impact on current production functionality. Work with the Financial Systems Administrator to develop and deliver formal and informal training to ensure Finance end users are knowledgeable and proficient on all Finance systems. Manage and respond to end users questions or issues with the Elite system. Work with the Financial Systems Administrator to train and develop some end users to become Super Users. Guides first line users by providing expertise and guidance on more complex and technical questions. Provide backup support to the Financial Systems Administrator and the Information Technology Financial Systems team in responding to user questions. Review procedures and processes of the Finance users to suggest improvements that would allow better use of the Finance systems to meet their everyday requirements as well as special processing requests. Work with Finance managers and all users to find solutions. With Finance system end users and managers, work strategically to create scripts to ensure data integrity and identify causes for data integrity issues. Regularly review the scripts for improvement and create new scripts where appropriate. Create service partnerships with Information Technology Financial Systems to develop and run maintenance programs, data integrity jobs, etc. Work with Financial Applications team members to execute Finance related projects. Work closely with the Lead Financial Report Analyst and Finance managers to produce effective reporting solutions for end users. Assist in creating analysis tools for Finance. Interview Finance team members to find out what information is necessary to help them analyze information quicker and more efficiently. Serve as a core member of the team to implementation a new ERP system to replace Elite Enterprise.

Additional Information

ID: 7588

Company info

Morrison & Foerster LLP.
425 Market Street
San Francisco
California
United States 94105-2482
Website : https://www.mofo.com/