Complex Director of Leisure Sales - Casa Marina Key West amp The Reach Resort Curio Collection Hotels
Company name
Hilton Worldwide
Location
Key West, FL, United States
Employment Type
Full-Time
Industry
Executive, Manager, Sales, Hospitality
Posted on
May 17, 2023
Profile
Join our leadership team as a Complex Director of Leisure Sales at Casa Marina and The Reach Resort in the southernmost point in the U.S., Key West ! These luxurious properties are a landmark of the grace, charm, and tranquility of Old Key West offering an exciting opportunity to be a part of this award-winning team.
The Casa Marina will be closing mid-May for a full renovation and will have a 3-tiered reopening with the first tier beginning in September and will be fully reopened by December. The Reach Resort has 150 rooms and 4,700 square feet of banquet space.
In this role, you will be focused primarily on wholesale and consortia - Tour & Travel.
The ideal candidate will have at least 5 years of related experience in a similar role. Resort or luxury experience is preferred. *REMOTE OPTIONAL with appropriate experience.
As the Complex Director of Leisure Sales, you will research, develop, and solicit new FIT business while maintaining relationships with current accounts. Specifically, this includes but is not limited to:
Travel outside (most likely remote) of the office to meet with customers and prospective customers to develop business, make proposals, negotiate contracts, maintain contacts, conduct site inspections, and close deals. Support Hilton HWS initiatives and customer events.
Consistently meet with and entertain customers, conduct property tours, participate in tradeshows and industry and community events to promote facilities and services.
Develop and solicit new Consortia accountswith a focus on American Express Fine Hotels & Resorts/Hotel Collection, Virtuoso, Travel Leaders Select and Signature, Impresario
Monitor implementation of packages and offers with operational departments and deploy to luxury partnerships (FH&R, Virtuoso, Signature)
Develop FIT, Wholesale and Entertainment Accounts
Support and promote leisure package, offers and promotions in conjunction with the Revenue Management and Marketing Teams
Set and negotiate rates with direction from Revenue Management and DOSM
Conduct research on key account room night/revenue performance at competitive set
Prepare account performance reports on a weekly, quarterly and annual basis
Grow relationships with current accounts
Host and direct on-property Travel Partner FAM Trips, Site Inspections and Educational Tours
Plan and execute sales calls, presentations and client entertainment with retail travel agents, travel managers, and other intermediaries
Consistently present a polished, professional image of the Resort
Effectively cross-sell Resort outlets and revenue centers (i.e., spa, dining, golf and activities)
International and Domestic Travel required based on the marketing plan focusing on retail travel agencies, consortia and wholesale accounts
Will be self-motivated, team-oriented, ambitious and driven for sales success
Execute additional projects and duties as assigned by the Home Office and property
Interview, train and supervise staff
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. (https://www.greatplacetowork.com/certified-company/1000367)We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Employer job 
90 Day Old Job 
