Member Communication Services - Coordinator

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Job Description

The Data Validation Coordinator will use their experience and skills to be responsible for timely and accurate quality validation for member's correspondence, including but not limited to: Operational letters, IOD cards, COBs, ANOCS and welcome kits for all members. Establish a positive working relationship with internal and external customers by providing accurate, reliable and timely file submissions and error resolution. This is accomplished through Data Validation (DV) review of Beneficiary data for Med D beneficiary documents for correct content so letters can accurately print and mail to members.

You will be responsible for supporting daily work and special projects, securing data files, and timely execution of member mailings. You will also coordinate, as appropriate, with internal partners, and engage in changes to the communications environment. Areas of involvement include daily work activity with Senior Coordinators, Analysts, Senior Analysts, Supervisor and Manager.

This is a position that

• Act as individual contributor and team player for any Data Validation initiatives.

• Identify and assist team to ensure all work is preformed within SLA.

• Maintains average monthly accuracy over 90%

• Plays a role in Data Validation Initiatives

• Identifies trends and high risks letters

Required Qualifications :

• 2 years of work experience within a healthcare / PBM environment

• Intermediate to advanced level in Microsoft Excel, Access, Word, and Outlook

• Proofing/Validation experience and understanding of variable information

• Excellent communication skills, both written and verbal

• Strong time management, including good organization and multi-tasking abilities

• Flexibility, strong accountability and good teamwork skills

Pay Range

The typical pay range for this role is:

Minimum: 17.00

Maximum: 27.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

Required Qualifications

• Knowledge of Medicare Part D letter requirements

• Ability to work independently and as part of a team in a fast paced environment

• Problem solving experience

• Experience working with multiple internal and external partners

• Demonstrated ability to work productively in a dynamic environment

• Lead by example; informal leadership skills

• Partner and support others to achieve overall team goals

Preferred Qualifications

• Knowledge of Medicare Part D letter requirements

• Ability to work independently and as part of a team in a fast paced environment

• Problem solving experience

• Experience working with multiple internal and external partners

• Demonstrated ability to work productively in a dynamic environment

• Lead by example; informal leadership skills

• Partner and support others to achieve overall team goals

Education

Verifiable High school Diploma or GED required, Bachelor's degree preferred.

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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Company info

CVS Health.
Website : https://www.cvshealth.com