Technical Claims Supervisor - Major Case Unit Construction

Profile

Technical Claims Supervisor - Major Case Unit Construction

Duties: The candidate will deliver industry-leading technical claim handling/management, claim outcomes, business support, and customer service. Make claim services an Arch competitive advantage. Collaborate with TPA team members, Arch Claim Account Managers (“CAM’s”) and other claim professionals to proactively develop and effectively execute on appropriate claim resolution strategies. Work closely with underwriters, Legal, Operations, claim professionals, and other Arch functions, to ensure timely and effective communication consistent with Arch Claims’ Procedures; striving to achieve optimum claim outcomes. Effective and timely communication with insureds and brokers; making exceptional customer service a top priority. Coverage analysis, investigation, liability and damage evaluation, timely and accurate indemnity and expense reserving (within specific granted authority), litigation management, vendor management, settlement negotiations, including use of structure settlements where appropriate, and claim resolution. Effective claim file documentation, claim coding and diary management. Retain and work closely with defense and coverage counsel to create and execute on litigation/coverage strategies and budgets. Analyze and pay legal bills, consistent with claims specific strategy/budget and Arch Claims Litigation Management Guidelines. Effective and timely claim reporting (verbal and written) to other claim professionals/management and business stakeholders, per Arch Claims Procedures. Attend mediations, trials, other proceedings and meetings . Assist CAM’s and others with TPA management and oversight. TPA claim staff training relating to Arch processes, procedures, expectations, reporting, technical claim handling, litigation/vendor management, legal/regulatory developments, customer service and other topics that may arise. Sharing of claim handling/customer service best practices. Assistance with claim file reviews and claim audits. Regular meetings with TPA claims staff. Maintain all required state adjustor licenses.

Additional Information

Job ID: 2022-6053

Company info

Arch Capital Group Ltd.
1500 District Avenue
Burlington
Massachusetts
United States 01803
Website : https://www.archcapgroup.com/