Client Relationship Manager

Profile

Client Relationship Manager
Duties: Supporting client teams in continually deepening their understanding of the market in which our clients operate and each client’s business and objectives. Strategizing, developing, and executing client-specific plans. Coaching our teams on ways to broaden client relationships and speaking our clients’ “language” in terms of business needs and offerings. Facilitating client team communications and planning sessions. Monitoring news and industry activity and synthesizing competitive intelligence for our client teams to inform our strategy. Helping design and circulate targeted thought leadership to clients. Researching and designing tailored legal training proposals. Conducting financial analysis to guide our strategy around client relationships. Proactively identifying trends in relationship growth, opportunities to introduce new teams and services, and measuring ROI on client activities and investments. Seeking out meaningful ways to partner with clients beyond day-to-day legal work. Collaborating closely with Director of Client Initiatives to engage in client listening and continually improve client service. Bringing lateral partners into client relationships where they can add value. Collaborating with Pitch & Pursuits team to tailor pitches and RFPs. Helping manage succession planning within the client teams. Leveraging client data to ensure we have an accurate picture of our strongest connections and identifying ways we can continually support individual client contacts, and helping design and execute high touch client events.

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