Fraud Operations Manager

Profile

Fraud Operations Manager

Duties: Lead the build-out of a new Fraud Team and be the most knowledgeable employee in the fraud domain, monitoring internal case insights as well as external fraud news & capabilities to shape fraud strategy and rules. Strengthen and lead the development of Fraud program elements to support the growth of the Bank. These program elements include, but are not limited to, enhancing client risk rating methodologies, 3rd party oversight, identity theft, account take over, operational fraud, internal employee fraud, digital banking fraud, loan fraud, and vehicle/indirect auto fraud. Serve as Fraud subject matter expert on enterprise-wide programs and projects. Proactively engage with all areas of the organization to identify interdependencies or define user methodologies and processes as it applies to various products and apply problem-solving skills to resolve conflicting priorities and complex challenges. Play a significant role in long-term planning, including an initiative geared toward operational/detection excellence. Build / leverage machine learning and artificial intelligence models or business strategies, as well as legacy tools, to optimize payments (fraud losses vs. false positives). Manage the individual performance of the team, rewarding behaviors and/or performance when appropriate as well as addressing performance and behavioral issues as they arise. Lead and work in an unstructured environment with the ability to organize and prioritize assignments, day-to-day responsibilities, and unplanned action items that must be completed to meet management expectations and compliance deadlines. Manage the overall fraud strategy throughout the customer engagement cycle, including the onboarding/acquisition stage and customer management stage (post-acquisition), which directly contributes to portfolio performance and the company’s bottom line. Work closely with Compliance and Legal on any special investigation needs, as well as ensure compliance with laws and regulations and timely filing of SARs. Define, compile, and report key Fraud Prevention metrics to senior management and the board of directors.

Additional Information

Requisition ID: 10194639

Company info

Toyota Motor Sales, U.S.A., Inc.
1001 Preston Road
Plano
Texas
United States 75093
Website : http://www.toyota.com