It Service Desk Analyst

Profile

IT Service Desk Analyst

The candidate will be responsible for providing technical and informational assistance related to applications, hardware, peripherals, telephony and network-related issues over the phone via email and chat. Should have advanced-level knowledge of Microsoft Office 2016, Windows 10. Experience with document management systems, 2-factor authentication and other legal specific applications is preferred . Responsibilities: Providing in telephone and remote assistance for users firm-wide on all applications, hardware, hardware peripherals, telephony and network related issues, primarily via phone but also, through email and chat. Providing support of the firm’s multiple applications, hardware, and mobile devices. Performing information gathering and documenting troubleshooting details. Participating in the coverage of the on call Service Desk rotating schedule. All Service desk staff members are considered “essential personnel.” As a result, a high level of dependability is required. Staff members are required to provide on-call coverage on an on-call 24/7, rotating schedule. Members are also required to work their shifts in those instances where the office is closed or the opening is delayed. Should have professional experience supporting the latest version of the Microsoft Office application suite especially Microsoft Word and Outlook, as well as IManage, Citrix, SecurAuth and other legal specific applications. Must have 1-3 years of experience in a technical environment. Legal environment preferred. Should have outstanding professional communication skills, a customer comes first attitude, professional phone demeanor and ability to deal with multiple tasks in a rapid, constantly evolving environment along with a strong customer service attitude, have a strong belief that the customer always comes first. Knowledge of PC hardware components is needed. Professional experience supporting Windows 10 is required.

Company info

McGuireWoods
Gateway Plaza 800 East Canal Street
Richmond
Virginia
United States 23219
Fax : 804-775-1061
Website : https://www.mcguirewoods.com