Customer Service Representative

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Customer Service Representative
The candidate communicates in accordance with, and understanding of, applicable State Bar rules related to protected clientele information, confidentiality, and the unauthorized practice of law. Complies with corresponding company policies and procedures. Maintains a professional, courteous demeanor and provides excellent customer service to the firm's external and internal clients. Obtains appropriate and pertinent information from the potential new clients who contact the firm. Contacts and communicates with potential new clients as needed, using various communication channels. Returns calls for pending and potential clients based on department protocol. Follows up with potential new clients via personal notes, phone calls, text messages, and/or email. Manages the list of assigned leads requiring follow up and maintains departmental quality metrics. Communicates with Intake Leadership on all Intake quality issues. Performs other office/clerical duties as needed and/or required by Intake Leadership. High school diploma or general education degree (GED) and three to six months related customer service experience and/or training or an equivalent combination of education and experience is required. Typing skills of 40+ WPM is required.

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