Customer Service Representative/ Collections

Profile

COMPANY PERKS
Starting wage $19.00
Strong Bonuses
Paid Time Off
401(k) with a 15% employer match
Additional day off birthday month
Heath Reimbursement Account
Aflac
Paid Holidays
Business casual dress code
Free Parking
MISSION STATEMENT
It is our mission to be the premier debt collection and account management agency in the Inland Northwest by focusing on client needs and relationships; properly training, empowering, and retaining our employees; staying up to date on current technologies and rends in the industry; and maintaining the highest legal and ethical standards.
Chapman Financial Services is a 2nd generation full-service third-party debt collection agency that is committed to working with individuals to resolve their past due debts. We are committed to building on our tradition of providing the best Results, Rates, Service & Integrity possible to our growing list of clients.
Chapman Financial Services offers paid training with certified team educators to help ensure that our employees have the knowledge required to collect on past due debts ethically and professionally. We provide our staff with the latest cutting-edge tools and technology to do their job, including:
RESPONSIBILITIES:
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status Excellent verbal communication
Active Listening
Ability to work independently and as part of a team.
Ability to handle confidential information.
Self-Motivated and goal driven.
Strong negotiation skills
TRAINING:
Fair Debt Collection Practices Act
Company policies and procedures
Call flow
Software
Paid Training
BENEFITS INCLUDED:
Paid Time Off
Heath Reimbursement Account
Paid Holidays
401(k) with a 15% employer match
Business casual dress code
SCHEDULE:
8-hour shift
Monday to Friday
Paid Holiday’s
To apply

Company info

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