Amazon - Move Ambassador Assistant Program Manager for Northwest Center Services

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The **MEMBERS ONLY**SIGN UP NOW***. @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Move Ambassador Team is responsible for the inner office move process. In partnership with vendors, they execute corporate office moves, educate the customer move point of contact throughout the move process and they are the u201Cgatekeepersu201D of information encompassing the entire move.Under the direction of the Senior Manager, the Assistant Manager will have direct oversight of the staff supporting Moves, Adds, Changes (MAC) services throughout the Amazon campus. The Assistant Manager will ensure high quality service levels for the program and will foster positive working relationships with key internal stakeholders and vendor partners to promote collaboration and alignment of goals and objectives. Organization and proven execution skills are key. They will be responsible for leading by example, developing a collaborative environment to succeed and proactively evaluate the move process to identify operational challenges and implement solutions with various vendor and client partners. Location:u00A0Arlington, VA & Washington, DC AreaSalary Starting Rate: $67,504.84 | Full Salary Rate: $67,504.84 - $85,051.20Schedule:u00A0Monday - Sunday between 7:30 AM - 6PM.u00A0Must be able to work a flexible schedule during hours of operation for weekdays and availability over the weekend.What we can offer:u00A0Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insuranceu00A0u00A017 Accrued Paid Time Off Days AnnuallyAdditional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion LeaveRetirement 401(K) with a company matchEmployment Assistance Program (EAP) including six free therapy sessions per yearPhysical Wellness Reimbursement Program - $25 per monthStudent Loan Contribution Program - $50 per month**MEMBERS ONLY**SIGN UP NOW***. is proud to offer its staff an income Protection Benefit to those potentially affected by COVID-19Check out the entire list of benefits **MEMBERS ONLY**SIGN UP NOW***. has to offer:u202****Please submit your resume with your applications. Cover letters preferred **Key Responsibilities/Essential FunctionsOperational ExcellenceProvide management, day-to-day direction, and leadership to the Move Ambassador team. Drive a complex program across multiple stakeholders. Identify potential challenges and opportunities within the programs. Understand the root cause of issues and associated impacts to the program and the customer served. Communicate and collaborate with key stakeholders to implement timely solutions. Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of new roll outs. Ensure program service level agreements and operation standards are met or exceeded, inclusive of staffing levels, email response times, and overall customer satisfaction. Define and closely monitor day-to-day service levels and overall KPIs, including qualitative measures. Design reports, support dashboards, and analyze data to track activity. Deliver engaging presentations and effectively communicate information, data, or reports to diverse audiences. Perform trend analysis, continuously evaluate areas of opportunity and create process improvement roadmaps as needed. Maintain and cultivate client relationships. Lead and participate in additional projects as assigned. PeopleResponsible for employee development through the development of individualized goals and the creation of training plans to ensure that employees achieve established goals. Responsible for staff performance ensuring that all procedures, processes and policies are understood and followed. Providing corrective employee conversations as necessary related to employee performance, including subsequent follow up. Responsible for the interviewing, hiring, and termination process and discussions partnering with Human Resources as necessary. Ensure up to date training documents, and resources are available for all staff. Develop ongoing reoccurring training for staff and supervisor. Contributes to a positive work environment that encourages retention of talent. Work collaboratively across the organization with different job levels and departments Foster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolutionCustomer ExperienceAct as liaison between **MEMBERS ONLY**SIGN UP NOW***., Amazon, and other vendors ensuring continuity, and ongoing improvement/development of relationships with various Amazon Teams providing an enhanced Amazon brand experience. Provide elevated customer support for Amazon employees and vendor partners. Partner with supervisor to handle escalated situations during the move process. Support the design, development, delivery, and management of communications. Needed Experience/EducationEducation Bacheloru2019s Degree or equivalent combination of education and experience.ExperienceRequired Experience: Minimum 4-year customer service or administrative support experience. Proven experience in a management role. Advanced computer skills in MS Office.Preferred Experience Minimum 2 years experience with project or program management, or business operations. u00A0Demonstrable Skills Commitment to **MEMBERS ONLY**SIGN UP NOW***.u2019s mission of inclusion and ability to successfully work in a diverse environment. Ability to practice a high level of confidentiality. Interpersonal skills to effectively motivate others. Lead change and innovation. Manages confidentiality without exception. Maintain good judgment in fast-paced, high-stress environments. Detailed oriented & thorough, with ability to see the u201Cbig pictureu201D. Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals. Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace. Attention to detail and accuracy. Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations. Regularly seeks new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.Working Conditions & Physical Demandsu200B Must be able to potentially lift or carry items up to 50 pounds. Requires roving the park, so the ability to walk consistently within a 1.5 radius is required.Must be able to work outdoors in all weather conditions year-around on your feet for 2-4 hours at a time and up to 8 hours for the day. Must wear uniform, responsible for neat and clean appearance of uniform. Ability to work independently and out of line of sight from other team members for all or part of shift.Ability to troubleshoot and maintain company owned equipment which can include items such as a radio and cellphone.Ability to work on a tablet/computer. Ability to read, write, speak and comprehend the English language. Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses). Ability to identify and understand the speech of another person (with or without a personal auditory hearing device). Ability to work a flexible schedule to meet the needs of the business, including early mornings, evenings, and weekends. This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit. **MEMBERS ONLY**SIGN UP NOW***. is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us **** **MEMBERS ONLY**SIGN UP NOW***., we do not just accept diversity and inclusion u2014 we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture.u00A0To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. **MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity employer, including disability and veteransu2019 status.u00A0IND123

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