Call Center Agent Jobs in Greensboro

Description The Senior Compliance Professional ensures compliance with governmental requirements. The Senior Compliance Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an ..

Description Are you a proven sales leader looking for an opportunity to join a leading Healthcare organization? We are looking for a strong business minded individual who is highly motivated and ..

... courses of action, data analysis, call listening, provider outreach and ability ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..

Job Information Humana Call Quality Coach (Call Quality Professional 2) in Greensboro ... Greensboro North Carolina Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

... of action through data analysis, call listening, provider outreach and insight ... root cause, telling the story, call listening, provider experience design, elimination ... issue resolution Collect insights from..

... and administering existing telecom contact center technology, as well as for ... reporting across telephony and contact center systems. This includes responsibility for ... telecommunications aspects of the Contact..

Description Are you someone who is passionate about helping Sales Agents learn through facilitation and development? Then we have a job for you! Humana is in search for our next Senior ..

Job Information Humana Business Systems Analyst - Remote Nationwide in Greensboro North Carolina Description The Business Systems Analysis Professional 2 performs analysis of business, process and user needs, documentation of requirements, ..

Job Information Humana Call Quality Coach in Greensboro North ... Greensboro North Carolina Description The Call Quality Coach (Call Quality Professional 2) monitors and ... issues and performance measures. The..

... patients are reassigned timely. Updates agent unavailability in worker console. Initiates ... Runs all scheduling reports including Agent Summary Report and Missed Visits ... on Paper Report. Prepares weekly..

... service changes to the contact center Drive improvements on key performance ... on key performance indicators(i.e. NPSt, Agent Knowledge, Defects, Issue Resolution) Develop ... lean process for implementing command..

... the resolution to a pending call. Decisions are typically focused on ... Succeed Minimum 1 year of call center. This is an inbound call center environment Must be able..

Call Center Agent The candidate must have collections ... service background, ideally in a call center environment, handling inbound and outbound .....

... product management, definition, owner for Agent Assist capabilities and Agent experience. Responsibilities Where you Come ... Experience Professional will define an agent assist product capability while working ... digital..

Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in ... Greensboro North Carolina Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..