Call Center Jobs in Greensboro

Call Center / Reception Staff The candidate must have excellent switchboard/phone skills...

Intake Contact Center Supervisor/manager The candidate duties will ... departmental calls/contacts. Evaluates/plans staffing needs, call routing, and retention using historical ... retention using historical data through call reporting software and..

Collections Legal Assistant The candidate must have customer service background, ideally in a call center environment, handling inbound and outbound calls in a fast-paced environment. Should be well-versed in Microsoft’s suite ..

... of action. Responsibilities These Contact Center Engineer positions will use their ... experience in telecom and contact center technologies to support the configurations ... internal and external (BPO) contact..

... Lead for CRM & Contact Center Technology is responsible for defining ... Responsibilities The CRM and Contact Center Lead formulates and defines MarketPoint ... Researches and implements cloud based..

... and administering existing telecom contact center technology, as well as for ... reporting across telephony and contact center systems. This includes responsibility for ... telecommunications aspects of the Contact..

Job Information Humana Call Quality Coach in Greensboro North ... Greensboro North Carolina Description The Call Quality Coach (Call Quality Professional 2) monitors and ... issues and performance measures. The..

Job Information Humana Call Quality Coach (Call Quality Professional 2) REMOTE in ... Greensboro North Carolina Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

Job Information Humana Consumer Experience Lead-Remote in US in Greensboro North Carolina Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on ..

... Empathy & Time Management Inbound call Occasionally- Auto Dialer (computer makes ... Auto Dialer (computer makes the call, beep and answer phone- Outbound) ... Outbound) or manual list (outbound..

Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..

... of action. Responsibilities These Contact Center Engineer positions will use their ... experience in telecom and contact center technologies to support the configurations ... internal and external (BPO) contact..

... front line administrative support or call center operator. Preferred Qualifications Education Preferred: ... Dispatch (CAD) systems as a call intake or call dispatching operator, i.e. 911 Center operator. Experience..

Job Information Humana Sr. Digital Consumer Experience Professional-Remote in US in Greensboro North Carolina Description The Senior Consumer Experience Professional ensures optimized interaction between a company and members. The Senior Consumer ..

Job Description *Applicants must live in the state of NC for onsite training* We have a new and exciting opportunity working on our CVS Health Accordant Team! Everyone values good health. ..

Call Center Agent The candidate must have collections customer service background, ideally in a call center environment, handling inbound and outbound calls in a fast-paced environment. will need to be well-versed ..

Job Information Humana Senior Onboarding Command Center in Greensboro North Carolina Description The Senior Desktop/End User Support Engineer maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer ..

... supporting and administering existing Contact Center infrastructure, as well as for ... Session Delivery Manager, SIPREC Recording, Call Routing, Protocol normalization/HMRs, Dial Plan ... telecommunications aspects of the Contact..

Job Information Humana Call Quality Coach (Call Quality Professional 2) in Greensboro ... Greensboro North Carolina Description The Call Quality Coach (Call Quality Professional 2) provides information ... issues and..

... Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... oversee the execution of, contact center platform technology foundation and platform ... automation, workforce management, quality management,..

Description Are you a proven sales leader looking for an opportunity to join a leading Healthcare organization? We are looking for a strong business minded individual who is highly motivated and ..

... the resolution to a pending call. Decisions are typically focused on ... Succeed Minimum 1 year of call center. This is an inbound call center environment Must be able..

... supporting and administering existing Contact Center infrastructure, as well as for ... Session Delivery Manager, SIPREC Recording, Call Routing, Protocol normalization/HMRs, Dial Plan ... telecommunications aspects of the Contact..