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Description Director, Marketing Call Center, Care Delivery OrganizationOur inside sales ... sales team in our Marketing Call Center often has the first interaction ... and implementation of the marketing call..
... Solutions Architect for Customer Experience Center Platform (CECP) Platform Innovation will ... Office (EIO) for Humana's Contact Center as a Service (CCaaS) Platform ... involving large scale cloud contact..
Description The Manager, Call Quality will oversee the activity ... and authenticity testing of the call center's practices and call model. May assist in the ... with effective organizational and..
Description The Workforce Management Professional 2 applies and integrates ... strategic and operational insights for workforce decision-making (e.g., staffing, learning and ... staffing, learning and development, talent management, diversity and..
Job Information Humana Workforce Management Professional 2 - Work at ... in Louisville Kentucky Description The Workforce Management Professional 2 applies and integrates ... strategic and operational insights for workforce..
... progressive operational experience in a call center 2 years leadership experience over ... between 25-200 associates Knowledge of WorkForce Management systems and processes and developing/coordinating ... Prior demonstrated experience..
Job Information Humana Call Center Operations Manager in Louisville Kentucky ... strong operational leader with progressive call center experience for our Inbound Contact ... experience for our Inbound Contact call..
... tools and models used in workforce management. Responsibilities Humana's Clinical Pharmacy Review ... maintaining demand forecasts that support workforce decisions and budgeting. This role ... an analytics role preferably..
Job Information Humana Senior Inbound Workforce Management Professional in Louisville Kentucky Description ... Kentucky Description The Senior Inbound Workforce Management Professional represents the company by ... activities of the Service..
Workforce – Real Time Management Coordinator In this role you ... from entry level to senior management, in writing and verbally, aligned ... resolution. Work closely with Contact Center leadership..
... Rue Gilt Groupe (RGG) contact center. The team is accountable to ... environment with a continuously evolving workforce. Participate in the orientation and ... daily through established systems and..
... Rue Gilt Groupe (RGG) contact center in the East End of ... environment with a continuously evolving workforce. Participate in the orientation and ... daily through established systems and..
... knowledge. ADP is hiring a Workforce Planning Advisor. In this position, ... partner to a global service center organization to optimize productivity and ... experience goals by effectively balancing..
... of Associate Vice President, Product Management, Contact Center Digital, and Conversational AI Experience. ... centers onto the core contact management platform, in order to execute ... oversee the execution..
Description The Manager, Workforce Management applies and integrates advanced and ... strategic and operational insights for workforce decision-making (e.g., staffing, learning and ... staffing, learning and development, talent management, diversity..
... Information Humana Lead Architect Contact Center Genesys PureCloud - Remote / ... blueprints for the customer experience center platform solutions Identify impacts teams/ARTs/Suppliers ... optimization opportunities within the contact..
... sales associate, front desk, site management, and/or other customer-centered sales roles)1+ ... rental, apartment rental, etc.) Property Management, Retail Sales.We value diversity at ... driven by an impassioned, dedicated..
... large (600 employee), primarily internal call center organization (with minimal vendor support) ... vendor support) including managing daily call volume activities, claims, and billing ... strong influence over training..
Description The Associate Director, Workforce Management applies and integrates advanced and ... strategic and operational insights for workforce decision-making (e.g., staffing, learning and ... staffing, learning and development, talent management,..
Description The Director, Workforce Management applies and integrates advanced and ... strategic and operational insights for workforce decision-making (e.g., staffing, learning and ... staffing, learning and development, talent management, diversity..
