Telephone Help Desk Support Jobs in Albany

... in assisting Level 1 technical support for law enforcement agencies.. Minimum ... months experience using a Call Center/Help Desk incident tracking system such as ... months experience using an..

... applications. Interact with users via Help Desk telephone, email, and face-to-face. Triage incoming ... accurate summaries and reports of support activity. Work with technical and ... experienced in the..

... applications. Interact with users via Help Desk telephone, email, and face-to-face. Triage incoming ... accurate summaries and reports of support activity. Work effectively with technical ... experienced in the..

... applications. Interact with users via Help Desk telephone, email, and face-to-face. Triage incoming ... accurate summaries and reports of support activity. Work effectively with technical ... experienced in the..

HBITS-04-12227 Provide support and technical assistance to the ... community: Respond to Level 1 support queries via ticket/chat/email/phone Escalate and/or ... self-service articles/Frequently Asked Questions (FAQs) Help Desk Manager Help..

... requests from agency staff via telephone, email and NYS ITSM system; ... staff for onboardings and replacements Help Desk Manager Help desk managers complete both technical support and organizational..