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Customer Service Officer Jobs

A customer service officer is responsible for ensuring that customer service reps provide quality customer service experience to the customers. The specific duties of a customer service officer position include supervising customer service associates, evaluating their performance, processing customer service issues escalated by team members, handling customer service issues of premium customers, guiding team members on improving the quality of customer service being provided, providing resources to customer service associates, setting customer service benchmarks for team members, running customer service campaigns and performing other tasks assigned by the customer service manager. A customer service officer typically reports to a customer service manager.
A customer service officer should have an associate's degree or a bachelor's degree. Excellent academic credentials may be advantageous. Several years of experience in customer service is essential. Excellent customer service skills are very crucial for a customer service officer role.

Related jobs



10 matches
 DATE  LOCATION  JOB TITLE
Jul 08, 21 Richfield, MN Corporate Security Officer
Best Buy
Best Buy As a Corporate Security Officer you will directly and indirectly provide safety, security, and outstanding customer service for all 6500 emp...
Jul 12, 21 Patchogue, NY Loan Officer Assistant
RoundPoint Mortgage Servicing ...
Summary Assist their assigned Retail Loan Officers in Sales, Marketing and Post-Application activities Essential Job Functions: Perform specific tasks...
Aug 27, 21 Irving, TX Escrow Assistant (Licensed Escrow Officer) - (Las Colinas)
Realogy Holdings Corp
:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Escrow Assistant (Licensed Escrow Officer) - (Las Colinas),VerityZone:formtext4,...
Sep 10, 21 Plymouth Meeting, PA Loan Officer Assistant
RoundPoint Mortgage Servicing ...
Summary Assist their assigned Retail Loan Officers in Sales, Marketing and Post-Application activities Essential Job Functions: Perform specific tasks...
Sep 20, 21 Orlando, FL Loan Officer Assistant
RoundPoint Mortgage Servicing ...
Summary Assist their assigned Retail Loan Officers in Sales, Marketing and Post-Application activities Essential Job Functions: Perform specific tasks...
Customer Service Officer Jobs

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