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If you subscribe to a broadband Internet service today, you’re more likely to use cable than DSL, according to a study by J.D. Power and Associates. Cable modem usage is increasing at a faster rate than DSL usage among Internet customers, as dial-up use continues to decrease.

 

The firm has performed the Internet service provider residential customer satisfaction study for 11 years. Each year, the study measures customer satisfaction with high-speed and dial-up Internet service providers.

 

For 2008, the study was based on responses from 17,000 residential customers of Internet service providers nationwide.

 

Results indicate that both cable and DSL service have increased among broadband services, with cable now up to 41 percent, from 36 percent in 2007, and DSL up to 30 percent, from 27 percent. At the same time, the share of dial-up Internet users has continued to decrease and now accounts for only 25 percent of all Internet users, a 10 percent decrease since 2007.

 

Regarding customer satisfaction, EarthLink is ranked number one in dial-up service, followed by United Online and MSN. To nobody's surprise, America Online is rated last place.

 

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