So how do we process all this when the going gets tough? You may be familiar with the answer: ''The tough get going!'' This famous proverb, attributed to Joseph P. Kennedy, father of John F. Kennedy, could never be more applicable than it is today. Regardless of outside influences and mostly uncontrollable variables, one still has a business to run, a budget to make, employees or stockholders to support, bills to pay, and families relying on success. Take the attitude that, even in an economic slowdown, a number of people are still going to be in the market for the products or services that you offer … and no one is going to satisfy their needs better than you.
So how do you put these words into action? Here’s how …
- Live by the Serenity Prayer — ''Accept the things you cannot change, have courage to change the things you can, and the wisdom to know the difference.'' In business, the wind is either going to blow against your back or directly in your face, but it will always blow. Remain calm and composed and keep sailing forward at full speed through the stormy seas ahead.
- Ignite the passion for what you do — Remember why you got into your given field and retain the enjoyment you have for the business. Passion creates positive energy, which ignites and excites, whereas stress creates negative energy, which deflates and fatigues. When you have a passion for what you do, you enjoy the process (your job) as much as the end result (your paycheck). And passion is contagious, lifting your staff, co-workers and customers and producing better results in the process.
- Commit yourself to personal and professional goals — Dreams are all about wanting, hoping and waiting for ''it'' to happen, whereas goals are dreams with a deadline. The two most self-defeating words in goal setting are ''if only''; they provide a built-in excuse. Write your goals down, visualize achieving them, and live for them, everyday.
- Have a plan — ''If you do not have a roadmap, any old road will get you there.'' Make sure, when working towards ''the plan'' and on daily tasks, that the energy you exert has an economic benefit and gets you closer to your goal; otherwise it’s wasted energy. Set mini-goals with mini-timelines and stay laser-focused, ignoring the many distractions trying to knock you off track.
- Work the plan — Only when coupled with positive activities will a positive attitude bring success. Your plan should include sales, marketing, and PR components to attract the business that you deserve.
- Refine and live your value proposition — In these days of hyper-competition, you have to have a USP (Unique Selling Proposition) that translates to a UBA (Unique Buying Advantage). If you’re not unique, you can’t compete. Know and promote your 3 Ds — what makes you drastically and distinctively different.
- Provide a world-class customer experience — During tougher economic times, there is a tendency for buyers to become more price-conscious in an effort to save money. As competition increases and business slows, there is a knee-jerk reaction for businesses to reduce prices to match or beat the competition. Instead, focus on the unique value that you provide through outstanding customer service, with value-added benefits that customers and clients cannot receive anywhere else. Protect your turf by reinforcing the value that you provide before the competition out-positions or undersells you.
- Focus on new business development — If per-account spending is affected by an economic slowdown, expanding your customer base can make up the difference. There are others in your market who could be just as satisfied with your products, services, and customer experience as your existing clientele. They just don’t know it yet.
- Brand extend — Consider new revenue sources within your business that you can capitalize on. Starbucks has been successful selling CDs, UPS stores selling greeting cards, and Applebee’s offering ''Curbside to Go.'' What add-on products and services would be of interest to your existing clientele that could provide additional revenue without a lot of additional cost or additional effort?
About the Author
Michael Guld is an author, speaker, entrepreneur and radio commentator whose business development expertise lies in increasing sales performance, marketing exposure, employee productivity and creating a world-class service experience. He is the president of The Guld Resource Group and creator of ''Talking Business with Michael Guld,'' airing on Central Virginia’s Public Radio and heard at www.talkingbiz.net. He can be reached at (804) 360-3122 or at michael.guld@guldresource.com.
