MEDICAL SECRETARY - ARNOLD URGENT CARE

Profile

You belong at St. Luke\u2019sOur family celebrates and supports you and encourages you to grow. Our family is there for you on the good days, the challenging days and everything in between. Join the St. Luke\u2019s family, and see how you can be part of making life better for our patients, their families and each other.
Description
Under the direction and supervision of the Nurse Manager and Registered Nurse, the secretary is responsible for assisting with the management of the Urgent Care Center and performing secretarial and receptionist duties. The secretary is also responsible for patient registration, record processing, supply and equipment requisitioning, as appropriate, and management of incoming telephone calls.
 
PRINICIPAL ACCOUNTABILITIES:      % of Time Spent
 
Receptionist/Secretarial Duties \u2013 include but not limited to:   85%
 
Greets patients, families and other visitors in a pleasant, friendly manner
Provides general directions to those customers who inquire within the building or to the local surrounding area
Organizes and maintains patient waiting room and brochure racks
Answers telephones within 3-4 rings
Identifies patients that need to be seen by the Physician or Nurse Practitioner immediately
Obtains authorizations from employers for each occupational health patient
Completes registration in multiple computer applications for both UCC and occupational health patients
Provides \u201cbedside\u201d registration as required
Completes disposition of patient charts
Copies chart for transfer/makes calls as needed
Prepares, maintains and dispositions UCC and occupational health medical records
Provides follow up correspondence for occupational health
Obtains and stocks patient brochure racks
Maintains daily log and statistics for patient type and each type of service received
Communicates daily census
Orders office supplies
Handles \u201clost and found\u2019 items
Sorts and distributes incoming mail
Provides information to billing office as needed
Collects Quality Management data per Nurse Manager
Locates archived medical records for occupational health
Files, maintains and organizes medical records for specified time frame
Collects totals and reconciles co-pays for both UCC and occupational health patients
Maintains and reconciles petty cash drawer
Totals and submits deposits to hospital cashiers office daily     
 
Assists the staff in general function of the Center which may include, but not limited to:  5%
   
Stocks/restocks to maintain adequate supplies throughout the Urgent Care Center
Reports repairs or needs to maintenance
During Code Blue, makes appropriate calls, arranges for ambulance and takes notes of events  
 
Responsible for all safety regulations and reporting of any safety issues  5%
 
Performs other duties as assigned   5%
 
Total 100%
 
Education
High School Diploma or equivalent
Experience
Excellent customer relations\u2019 skillsComputer experienceAbility to make decisions related to sphere of responsibility as secretaryVerbal and cognitive abilities required to communicate effectively with internal and external customersManual dexterity needed for computer operation, management of patient records, supplies, equipment and operation of telephone systemMaintains Basic Life Support Certification (BLS)Must complete a minimum of 6 Contact Education Hours annuallyEmployee is required to sit frequently and walk occasionally.Employee is frequently required to bend, squat, crawl, kneel, climb, lift waist to overhead.Employee is occasionally required to reach forward and reach overhead.For repetitive action, employee is required to use both hands for simple grasping and pushing/pulling. Employee is occasionally exposed to electrical hazards and CRT terminal work.

Company info

St. Lukes Hospital - St. Louis