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It Support Specialist
Experience
3-5 yrs required
Location
Bethesda, MD, United States
Posted on
Sep 22, 2020
Profile
IT Support Specialist
The candidate will be responsible for effective support, installation/configuration, operation, and maintenance of end user hardware and software and related infrastructure. Ensures that hardware, operating systems, software systems, and related procedures adhere to organizational standards. Provide Level 1 & 2 support for staff on Microsoft Windows, Office, and other software as well as supporting desktop, laptop, and mobile devices. Participate in Help Desk operations to provide prompt and thorough support to staff and maintaining accurate and timely updates to Help Desk cases. Conduct Active Directory administration tasks such as resetting passwords, unlocking accounts, and adding/removing group memberships. Perform “light” hardware maintenance on workstations, laptops, and other equipment including diagnosis, recommendation, repair, upgrade, and replacement as necessary. Keep current on IT developments, recommending upgrades in hardware/software systems as appropriate. Monitor and ensure installation of operating system updates and assigned software applications. Create and maintain detailed documentation of the IT systems and deployments.
Company info
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