Av Collaboration Specialist

Profile

AV Collaboration Specialist

The candidate will execute all conferencing operations including, but not limited to, connecting all multi-point conference calls, connecting all external videoconference calls, monitoring all videoconference calls utilizing the bridge, pre-testing all external calls, and training end users on the operation of in-room equipment. Coordinate with vendors, service providers, and internal management groups (i.e. network, IT, desktop support) to report and resolve issues as quickly as possible. Maintain and update conference schedules. Perform on-site or phone support for hardware and software setups for systems, including providing assistance to Firm clients attempting to connect to Firm video conferences. Provide white-glove support for desktop-based video conferencing, including approved home-based systems for lawyers and senior staff. Meet with executives and other professionals to gather requirements/use cases/details in preparation for meetings/webcasts/events; to ensure functionality and optimal audio/video/content sharing/recording, etc. Perform regular checks of all equipment and supporting equipment; track and remediate all issues. The document, follow up, and accurately record incident work history utilizing ServiceNow. Provide end-user training on applicable collaboration solutions. Maintain an understanding of current and new technology. Fully understand the customer environment and provide recommendations for improvements to meet the client's desired outcome. Flexible to work overtime, as needed. Other duties as assigned. needed. Should have Bachelor’s degree or equivalent work experience; 5-7 years of experience in the collaboration industry; predominantly with Cisco UC tools and audiovisual/ videoconferencing technologies including WebEx and Cisco Control Hub; Microsoft Teams; Zoom Administrative Portal. Working knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint Outlook) and Web Conferencing applications (e.g., WebEx, Zoom, MS Teams)Basic understanding of Active Directory, LAN / WAN, DNS, and DHCP. Working knowledge of UC, Cloud (video streaming), SIP/H.323/WebRTC videoconferencing protocols and standards. Understanding of the equipment grouping configurations, including the arrangement of audio/video IP (data network) appliances, encoding appliances used to capture video, compressing and delivering video over IP, and placement of secure encryption; Industry-relevant training or technical courses Cisco, Avixa, Crestron, etc. a plus. Experience providing remote technical support in a distributed, international organization is a plus. Experience in a Cisco/Tandberg environment (TMS & CMS) is a plus. Experience with the EMS Conference room scheduling system is a plus. Understanding of IT technologies, networking, and troubleshooting methodologies (ITIL); Law firm experience; Microsoft Office certifications; strong organizational skills; strong attention to detail; good judgment; strong interpersonal communication skills; strong analytical and problem-solving skills; able to work harmoniously and effectively with others; able to preserve confidentiality and exercise discretion; able to work under pressure; able to manage multiple projects with competing deadlines and priorities; self-starter who desires to show ownership and commitment to the job; strong customer service skills.

Company info

Sidley Austin LLP
One South Dearborn
Chicago
Illinois
United States 60603
Fax : 312-853-7036
Website : http://www.sidley.com