Inside Sales Representative

Profile

Inside Sales Representative
The candidate will keep the customer database updated to ensure information on prospective and past clients is current. Report on key performance and sales metrics on a monthly and quarterly basis to ensure sales goals are achieved. Work within the specific geography to find new business opportunities. Assess and send qualified leads to inbound sales representatives so they can convert clients and provide quick turnaround. Funnel new qualified leads into the sales pipeline by following up with each prospect via email, phone calls or other forms of communication. Manage own schedule to balance availability for meeting with prospective new clients as well as following up with PNCs who said “no” and with current clients to conduct quality control calls and interviews. Keep detailed notes in a centralized database. Be a team player and cover for the fellow salespeople to help the firm help the prospective new clients find clarity around and relief from the situation that brought them to the firm in the first place. Follow-up with PNCs who said “no”. Follow-up with current clients at set milestones during their case or matter. Facilitate a professional introduction and transition to the legal team once the case or matter has begun. Actively engage in dialogue with management regarding the quality and volume of the leads, offering constructive feedback and suggestions for improvement based on the “front lines” experience. Periodically attend tradeshows and networking events as a professional representative of the firm (NOTE: This may not be a good idea for all salespeople). Utilize consultative selling approach when conducting sales calls to illustrate the value and benefits of the services. Update CRM system with details of all interactions with prospects and clients in a timely manner. Stay current with bar rules, legal industry trends, and information. High school diploma degree is required, Bachelor’s degree is preferred. Should have 2+ years of experience in sales or a similar role. Experience using CRM software as part of the sales process is required.

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